My name is Merapelo Chimwe Onneile Nkoni. I am a female of 24years from Botswana. I work as a receptionist. One of the major roles as a receptionist is to welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries. I discovered i needed Solid communication skills both written and verbal. I got lucky and came across this unique Training/Development organisation The Center for Entrepreneurship, Leadership and Business Management Development (CELBMD) Africa – The Pan African Professional Center which i took a Professional Executive Certificate (PEC) in Public Speaking and Business Communication. The skills/knowledge i acquired took my professional life to the next level.